Privacy Policy

This Privacy Policy explains how Modern Brand Studio handles information when you visit modernbrandstudio.com, contact us, or engage us for services.

1. Who is responsible

Modern Brand Studio is responsible for personal information we collect for our own site and services. Privacy questions and requests can be sent to [email protected].

2. Information you provide

Depending on how you interact with us, we may receive:

• Your name, email address, company, role, and contact details.
• Project briefs, content, brand assets, feedback, credentials, and other materials you choose to share.
• Billing, invoicing, tax, and transaction information provided by you or our payment provider.
• Messages, meeting notes, support requests, and project communication.

Please do not send passwords, payment card numbers, or sensitive information that is not needed for the project.

3. Information collected automatically

When you use the site, our hosting and security systems may process IP address, browser and device information, request timestamps, pages visited, referrer information, and error logs. We use this information to deliver the site, keep it secure, understand performance, and respond to abuse.

4. Why we use information

• Provide Services: to respond to enquiries, plan projects, create deliverables, and support the work.
• Payments and records: to process transactions, issue receipts, keep accounting records, and meet legal obligations.
• Operate and secure the site: to prevent fraud, investigate abuse, maintain availability, and improve reliability.
• Legal compliance: to retain records, enforce agreements, and respond to lawful requests.
• Marketing: only where permitted, with an opt-out or as otherwise allowed by law.

5. Payments

Payments are handled by Stripe or another named payment provider. Card details are entered with the provider and we do not receive your full card number. We may receive limited transaction information, such as a payment status, receipt details, billing country, and fraud signals. The provider’s own privacy terms also apply.

6. Service providers and sharing

We may share information with hosting, storage, email, payment, professional adviser, and service providers who process it on our instructions or for a legitimate business purpose. We may also disclose information when required by law, to protect rights and safety, or as part of a business transfer. We do not sell personal information.

7. Cookies and similar technologies

This site uses essential storage where needed for security, load balancing, and preferences. We do not use advertising or nonessential analytics cookies by default. If that changes, we will update this policy and the Cookie Policy and provide choices where required.

8. Retention

We keep information only as long as reasonably needed for the purposes described here. Project and communication records may be kept for the duration of the engagement and a defined period afterward for support, dispute, accounting, or legal needs. Server logs may be kept for a limited security period and then deleted or anonymized.

9. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information, and to withdraw consent where consent is the legal basis. We may ask for reasonable verification before completing a request.

Send a request to [email protected]. You may also have the right to complain to the relevant privacy regulator in your country.

10. International transfers and processors

Providers may process information in countries other than your own. Where required, we use appropriate transfer safeguards provided by those services. When we process information on behalf of a client for a project, the parties may agree to a separate data processing agreement.

11. Security

We use reasonable administrative, technical, and organizational measures such as access controls, encrypted connections, backups, and limited permissions. No system is completely secure, so please contact us promptly if you suspect unauthorized access or disclosure.

12. Children

The studio’s services are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can take appropriate action.

13. Changes and contact

We may update this policy to reflect changes in the site, providers, or law. The updated date will appear on this page. Questions can be sent to [email protected].